The Quality of Your People Will Dictate The Quality Of Your Business
By Damien Parker
Many years ago, as a member of The Executive Connection, I had an opportunity to listen to the wisdom of Tony Barnes, the last surviving member of the remarkable J Edwards Deming team which revolutionized Japan after the devastation of the WW2.
Now you’d think that one of the founding fathers of quality control would be cock-a-hoop at the progressions of many of us into such programs. Not so. In fact he believed that “88% of all quality programs in the west had failed”.
Back then, Barnes was somewhat scathing of a system which created a paper warfare simply to get an ISO rating. Barnes’ simple suggestion as to why we have gone wrong was this:
“An inordinate focus on the quality of the product and the processes, rather than on the quality of our people.”
And here are a few other Barnes observations – they were true back then and they still are today:
- Barnes On Office Systems
“Don’t make people the slaves of business systems.