Select Page

Categories

The Quality of Your People Will Dictate The Quality Of Your Business

The Quality of Your People Will Dictate The Quality Of Your Business
By Damien Parker

Many years ago, as a member of The Executive Connection, I had an opportunity to listen to the wisdom of Tony Barnes, the last surviving member of the remarkable J Edwards Deming team which revolutionized Japan after the devastation of the WW2.

Now you’d think that one of the founding fathers of quality control would be cock-a-hoop at the progressions of many of us into such programs. Not so. In fact he believed that “88% of all quality programs in the west had failed”.

Back then, Barnes was somewhat scathing of a system which created a paper warfare simply to get an ISO rating. Barnes’ simple suggestion as to why we have gone wrong was this:

“An inordinate focus on the quality of the product and the processes, rather than on the quality of our people.”

And here are a few other Barnes observations – they were true back then and they still are today:

  • Barnes On Office Systems

    “Don’t make people the slaves of business systems.

Read the Complete Article

Recommended PM App

Recommended PM App

Categories