How to Avoid the Double-Edged Sword of Scope Creep
By Jennifer Brogee
I love the term scope creep because it so adequately describes what can be the downfall of any IT project – the never ending changing of specifications during the building process.
In the early days of working with clients, almost every project I worked on fell victim to scope creep. It’s so easy to do because IT folks and account managers want to please their clients, but scope creep is a double-edged sword – not only does it add non-billable hours of programming to an IT project, it also creates discontent on the client’s side. Ironically, clients are happier when specs are followed religiously and the end product is what was agreed upon at the earliest phase. Based on 12 years of experience, I can say that even though clients may ask to change specs in the middle of the project, they are more satisfied overall when you say, “sure, but that will cost you x.” Knowledge of the effort and costs required to make functionality or design happen results in happier programmers and customers. Read the Complete Article