ITIL Implementation Tips
By Rex Gibson
In just 20 years ITIL has come to guide the IT service management practices which underpin the performance of successful organisations worldwide. Not surprisingly those organisations which have not adopted ITIL are looking to do so – and those that have are looking to extend or enhance their ITIL processes. This article looks at what determines whether an ITIL project succeeds or fails.
The experiences of more than 10 organisations were presented at the 2008 itSMF Conference in Birmingham. The projects ranged from application of specific ITIL tools such as Service Catalogue through to trans European ITIL adoption by a major financial institution with the goal of achieving ISO/IEC 20000.
1. Start Right
First and foremost understand where you are now and develop a vision of where you want to be. Use customer surveys and ITIL maturity assessments to objectively define gaps. Develop a vision which is meaningful for your organisation and which can be clearly articulated and communicated. Read the Complete Article