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7 Essential Project Performance Measures

7 Essential Project Performance Measures
By Stacey Barr

When we think about measuring the performance of a project, it’s not really the same as measuring the performance of a team or a process. So we need to think a little differently about the kinds of measures that will tell us what we really need to know.

When we measure the performance of the business process or team, we’re interested in how a particular business result produced by that process or team is changing as time goes by. When we’re measuring the performance of a project we are interested in the impact the project has at a point in time, or over a fixed timeframe.

This is because projects by their very definition have a start point and an end point. The reason we do projects is to make a difference and usually the difference we’re trying to make is to make some kind of result, especially in business, better. Read the Complete Article

How to Help People Measure Results, Not Activity

How to Help People Measure Results, Not Activity
By Stacey Barr

A reader, Kenneth, works in a hospital and has this measurement challenge: “Different people want to follow up on different things. The nurses, for example, think it is crucial to follow up on how many phone calls they answer. I reckon it is because they want evidence to show management how they spend their time at work. But I do not think this is a critical KPI or success factor for our hospital. How do I draw the line? Do I need to draw the line? How can you get all people to accept this? The bigger question here might be: Who should have access to KPIs?”

Let’s start with an answer to Kenneth’s last question: Everyone should have access to KPIs. Everyone needs feedback on how well their efforts and collaborations are getting the intended results, and contributing to the hospital’s strategic direction. Read the Complete Article

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