Managing Conflict in Teams: Switching to Successful Negotiation
By The Cain Project in Engineering and Professional Communication
Styles of Conflict Behavior
Whenever you work on a team, team members may disagree. To move from those conflicts to resolution and successful teamwork, you first need to be able to recognize various styles of conflict behavior and adopt communication strategies to transform conflict into successful negotiation. The four steps in negotiation reduce internal conflicts so that the team can meet its goals.
In team disagreements, some members may act more assertively than others, while some may be more cooperative than others. Figure 1’s two-dimensional grid shows five styles of conflict behavior that combine cooperation and assertiveness in different degrees. For instance, a competitive style is highly assertive but uncooperative; a collaborative style is both highly cooperative and assertive. Compromise misses the best of both cooperation and assertiveness.