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Leadership

Effective Management

Author: Dr.N.C.MARTIN,Ph.D

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A Manager has to take a long-term view; while a team member will be working towards known and established goals, the manager must look further ahead so that these goals are selected wisely. By thinking about the eventual consequences of different plans, the manager selects the optimal plan for the team and implements it. The manager ensures that work is not repeated nor problems tackled too late, and that the necessary resources are allocated and arranged.


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Marketing Your New, More Effective Technical Support Team

By Randy Miller, Director of Services, Journyx

In the second article in this series, I discussed the importance of hiring and managing high quality staff in technical support. In this final installment, I am going to illustrate how you can win over both other departments within the company and external customers when you rollout your new team.


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Look After Your People in These Tough Times and They Will Look After Your Organisation

Every newspaper, every business magazine or journal and many of the emails we receive every day have news about the recession we are about to have and the global economic crisis we are supposedly experiencing.

It would be very easy to be overcome with fear, doom and gloom, anxiety, depression and despair.


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Using Project Management Software For Team Success

In today’s dispersed work environments managing a project successfully take not only the right project management software it take the right team of workers managing the right resources.

Lets face the facts: managing the the team is the most difficult function. To get and stay on the same page the team needs proper motivation. Managing and motivating is a complex skill on its own and it even more difficult when everyone works in dispersed locations.


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Staffing Your New, More Effective Technical Support Team – part 2

By Randy Miller, Director of Services, Journyx

In my last article, I discussed the mechanics involved in designing a new and improved technical support team. This time, I am here to tell you that if you successfully execute all of those mechanics but fail at staffing, you will fail in the end. Hiring and maintaining the best possible staff is the most crucial part of improving technical support. Here are some tips and suggestions on how to do it effectively.


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Thinking Like an Athlete at Work

Even if your idea of working out is watching ESPN without a remote, you can still train to be a top competitor in the office. Here are five strategies winning athletes use to get their game on that you can use on the job. No matter what event you’re in, following these strategies will improve
your mental game and help make you a champion!


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Writer’s Block Nine Reasons to Hire a Freelance Copywriter

by Allen Cox

When I was a Marketing Manager in a former career, our company executives sent every manager to a mandatory two-day class on business writing. I and many of my associates assumed it would be a waste of time and money, we could already write perfectly well, or so we thought. I quickly realized how much I didn’t know about good writing.


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12 Tips for Effective Leadership

Having and maintaining effective leadership over people in the workplace, whether they are your employees or just individuals you supervise, is the key to keeping employees producing at their best. Below are 12 quick tips to help you produce and maintain effective leadership at work:


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Create Your Dream Team

Why is it that some groups of people perform at a phenomenal level and are always on the winner’s stand, while other groups always struggle to make it? The answer lies in how people perform their team roles. When you allocate the right team role to the right team player, and ensure that your players are flexible enough to cover all the roles that the team needs, then winning becomes inevitable.


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Designing A New, More Effective Technical Support Team

When I inherited the tech support team at a software company seven years ago, we were hemorrhaging angry customers. Since my experience was in sales and retail management, I asked the CEO and VP of Sales what they wanted from the tech support team. They had two answers for me:
– I’m tired of getting yelled at by customers for lousy support.
– I’m tired of seeing salespeople do technical support instead of selling.


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