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Lessons Learned for Project Managers – Part X (#10 in the series 128 Lessons Learned for Project Managers)
By Jerry Madden

  1. There is no greater motivation than giving a-good person his piece of the puzzle to control but a pat on the back or an award helps.
  2. Morale of the contractor’s personnel is important to a government manager. Just as you don’t want to buy a car built by disgruntled employees, you don’t want to buy flight hardware built by them. You should take an active role in motivating all personnel on the project.
  3. People who monitor work and don’t help get it done, never seem to know exactly what is going on.
  4. Never assume someone knows something or has done something unless you have asked them. Even the obvious is overlooked or ignored on occasion — especially in a high-stress activity.
  5. Don’t assume you know why senior management has done something. If you feel you need to know, ask. You get some amazing answers that will dumbfound you.

Reprinted with permission from NASA. This article first appeared in NASA’s ASK Magazine, the NASA source for Project Management and Engineering Excellence.

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