Beyond the normal steps involved in any project, there are some steps in a process improvement project that include:
- Creating the organisational change management and communications efforts
- Identifying the sources of the process information
- Defining the process boundaries
- Clearly defining the goal of the process
- Creating the “as-is” diagram.
- Creating the “to-be” diagram
- Developing the gap analysis
- Developing the pilot project
Throughout the project, any part of the organisation that is impacted by it, employees and management both, need to be communicated with constantly. No matter how thorough a job the project team does on the technical aspects of creating the new process, all will be a failure unless the people agree with it and buys into it. Getting this buy-in may require some workshops in organizational changes for the employees in addition to constant communications.
Frank Parth, MS, MSSM, MBA, PMP is the President of Project Auditors LLC. Mr. Parth brings 30 years experience in project/program management and technology development to his teaching and consulting work. Mr. Parth has undergraduate and graduate degrees in Physics, a Masters in Systems Management from USC, and an MBA from the Peter F. Drucker Graduate School of Management (now the Peter F. Drucker and Masatoshi Ito Graduate School). He has published numerous papers in project management and systems engineering and is an international speaker. Most recently he presented “Controlling Scope in International Projects” to PMI’s EMEA 2008 convention in Malta. He is actively involved with the PMI, having served on both local and national committees and is PMI’s Project Manager for the Standard for Program Management, 2nd edition.