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The Senior User – Roles and Responsibilities (#11 in the Hut Introduction to Project Management)
By JISC infoNet

The Senior User is the representative on the Project Board of all users of the project output. If one exists he or she will chair meetings of the User Group. The Senior User is responsible for ensuring that users agree Acceptance Criteria against which the output of the project will be measured and for ensuring that these will meet the needs of the users. Specific responsibilities of the role include:

  • Ensure that the desired outcome of the project is specified
  • To co-ordinate the agreement of users of a set of Acceptance Criteria containing measureable and tangible descriptors
  • Organise and chair meetings of the project User Group
  • Organise and monitor user testing of project outputs, ensuring that any issues arising are adequately recorded and communicated
  • Monitor the project’s progress from a user requirements point of view
  • Manage two-way communications with the users
  • Resolve any issues or conflicts including conflicts of priorities of users
  • Monitor and manage user-related risks

JISC infoNet aims to be the UK’s leading advisory service for managers in the post-compulsory education sector promoting the effective strategic planning, implementation and management of information and learning technology.

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