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Implementing ITIL® using the PMBOK® Guide in Four Repeatable Steps – PMBOK® Guide (#2 in the series Implementing ITIL® using the PMBOK® Guide in Four Repeatable Steps)
By Lawrence Cooper, PMP, CPM, ITIL Service Manager

While there are numerous project management methodologies around the world, the quintessential project management methodology in the North American marketplace is the PMBOK® Guide from the Project Management Institute.

Project management, in a general sense, is the discipline of defining and achieving targets while managing and optimizing the use of resources (time, money, people, materials, energy, space, etc). The utilization of project management practices has become essential for a business to deliver value and services. The PMBOK® Guide defines project management as “the application of knowledge, skills, tools, and techniques to project activities in order to meet or exceed stakeholder needs and expectations.” The emphasis is on projects as a “temporary endeavor undertaken to create a unique product or service.”

Within the PMBOK® Guide there are nine knowledge areas and 44 processes. These knowledge areas provide a set of best practices in Project Management that are industry and project agnostic. The PMBOK® Project Management processes are further divided into five process groups:

  • Initiating
  • Planning
  • Executing
  • Monitoring and Controlling
  • Closing

As noted, each PMBOK® Guide knowledge area includes several processes, each of which is designed to provide guidance on how to apply it to a real project. For example, Project Scope Management provides guidance on how to define the scope of your project, how to translate that scope into identified deliverables, how to define the work needed to create those deliverables (the Work Breakdown Structure), and how to verify that your scope is being met (neither under nor over scope) through scope control and verification.

About the Author

Larry Cooper is the CEO of ITSM Canada, an Authorized itSM Solutions® provider and a VAR for Touchpaper’s ITBM Suite of products. Mr. Cooper has spent more than 28 years in IT in the public and private sectors where he has held roles such as a Software Developer/Programmer Analyst, Manager of Operations, Lead for Business Process Re-engineering, various Project Manger roles on projects upwards to $100M, and A/Director, Business Technology. He has written and been published in books and industry articles on a variety of technology, IT Service Management, and Project Management topics. He holds three project management certifications including a PMP, an IT Service Manager certification, and is an EXIN-accredited Master’s level trainer. He resides in Ottawa, Canada with his wife and two children. He can be reached at

This article was originally published in Global Knowledge’s Business Brief e-newsletter. Global Knowledge delivers comprehensive hands-on project management, business process, and professional skills training. Visit our online Knowledge Center at for free white papers, webinars, and more.

© Copyright 2008, Global Knowledge. All rights reserved.

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