The PMBOK® spends extensive time on quality control, and numerous tools and techniques for accomplishing it. They are largely geared towards a physical product environment. Virtually all internal project deliverables (those needed to manage the project itself) and many intermediate and client-centered deliverables, however, are text- or graphics-oriented (reports, web sites, specifications, etc). PRINCE2™ provides an excellent, tested technique for doing quality control on such products – the Quality Review. It lays out the steps and resources needed to assess the conformance of such deliverables, using Product Descriptions as the basis for evaluation. Techniques like this, to provide guidance on handling this challenging quality situation, are difficult to find. This technique can be lifted as a whole and used in any project environment (a capability shared by other aspects of PRINCE2™).
Jay Siegelaub has over 30 years of professional experience delivering and supporting projects in information technology, insurance systems, banking, and nonprofit strategic planning, as well as in the pharmaceutical, financial service, consulting, and consumer products industries. As a recognized educator he has trained thousands of project managers over the past 23 years, including 13 years as the Project Management tutorial instructor for the Drug Information Association.
Jay’s recent responsibilities included leading the North American Change Management and Training practices for a UK-based management consulting firm, training corporate consulting professionals in project and program management, and supporting clients in managing the “people” issues of their business change initiatives. He has authored articles on training, project management and information technology for various publications, and often presents at conferences, including the PMI North American Congress (1999, and 2004 – 2007), ProjectWorld and ProjectSummit.
In addition to his PMP® certification, Jay has his MBA in Organization Management from New York University’s Stern School of Business, and is an accredited PRINCE2™ Practitioner, Instructor and Examiner. He has taught and consulted in PRINCE2™ in North America for 10 years (the first US-accredited PRINCE2™ instructor), and worked for the company (and with the authors) that wrote the PRINCE2™ Manual for the UK government.
He has provided Change Management and Project Management consulting and training (including PRINCE2) to companies such as Sun Microsystems, NATO, the United Nations Development Programme, Bechtel, IBM, Philip Morris, Credit Suisse, JPMorganChase and Diageo.
Jay also consults in Organizational and Professional Development.