Six Sigma vs. Total Quality Management
Six Sigma vs. Total Quality Management By Tony Jacowski Six Sigma is a relatively new concept as compared to Total Quality Management (TQM). However, when it was conceptualized, it was not intended to be...
Category: Quality Management
House of Quality Matrix
House of Quality Matrix By SmartDraw.com A House of Quality Matrix is a diagram, whose structure resembles that of a house, which aids in determining how a product is living up to customer needs....
How to Undertake a Project Quality Review that will Increase Your Bottom-Line
How to Undertake a Project Quality Review that will Increase Your Bottom-Line By Michael Stanleigh A project quality review helps to identify the root causes of problems on a flailing project and provides detailed...
Why ITIL Can Be Dangerous to Business Relationship Management Health
Why ITIL Can Be Dangerous to Business Relationship Management Health By Vaughan Merlyn First, let me be clear—establishing robust Service Management discipline is essential ‘table stakes’ for an IT organization with low supply maturity...
7 Sharp Ways to Improve Project Quality
7 Sharp Ways to Improve Project Quality By Harry Hall A lack of quality management can have profound effects on projects –rework, schedule delays, higher cost, frustration, morale problems, and lack of customer satisfaction....
Project Scope and the Question of Quality
Project Scope and the Question of Quality By Ben Snyder, CEO of Systemation When the subject of project scope comes up, many people immediately think of the features and functions of a product or...
8 Powerful Ways to Manage Project Quality
8 Powerful Ways to Manage Project Quality By Harry Hall “Quality is everyone’s responsibility.” – W. Edwards Deming When you think of managing the triple constraints of time, budget, and quality, which of these...
The Quality of Your People Will Dictate The Quality Of Your Business
The Quality of Your People Will Dictate The Quality Of Your Business By Damien Parker Many years ago, as a member of The Executive Connection, I had an opportunity to listen to the wisdom...
How to Measure Software Quality on a Shoestring – Part 1
How to Measure Software Quality on a Shoestring – Part 1 By Zenkara I was recently asked “if we were a small company (
Three Types of Metrics Defined by ITIL
Three Types of Metrics Defined by ITIL By Michael Scarborough An important aspect described in the ITIL Continual Service Improvement book involves the various types of metrics that ITIL recommends and how they are...
