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A List of Recommendations for Project Conflict Management
By Global Knowledge

This article complements a previous article: “A List of Best Practices for Project Conflict Management“.

As a Project Manager, it is recommended that you follow the below to handle conflicts.

  • Use disarming strategies and ask for help; agree with criticism.
  • Adapt to the other side’s social and communication styles.
  • Show empathy for other person’s viewpoint.
  • Find creative solutions, not fault.
  • Be partners: solve the problem while building the relationship.
  • Turn orders into requests.
  • If you are a leader, do not take over and solve the problem for the group.
  • Use effective negotiation strategies for win-win.
  • Never compromise your values.
  • Use a neutral third party to mediate, if necessary.

This article was originally published in Global Knowledge’s Business Brief e-newsletter. Global Knowledge delivers comprehensive hands-on project management, business process, and professional skills training. Visit our online Knowledge Center at www.globalknowledge.com/business for free white papers, webinars, and more.

© Copyright 2008, Global Knowledge. All rights reserved.

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