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The RACI/ARCI Matrix for Structuring Roles in Project Management – Introduction (#1 in the series The RACI/ARCI Matrix for Structuring Roles in Project Management)
By Swapnil Gyani

Teamwork is often seen as an effective way to accomplish work goals. And there is no doubt that when teams work well together the results can be impressive. Unfortunately, the opposite is true and all too common: Teams that fail to work well can also fail to deliver the desired results.

When several people work on a project it is easy to assume that someone else is taking care of a particular detail or assignment. It is also easy to point fingers and assign blame when one of those jobs is done poorly or not done at all.

Many factors can contribute to the underperformance of a team, but unless responsibilities and accountabilities are clear, there can be a significant risk that problems will arise.

With complex, time-sensitive or mission-critical projects, or in situations where people are ducking responsibility, it’s often worth taking the time to think through the roles that you and your team members must play in every task that your team undertakes. Without this clarity, you will most-likely find gaps, duplication and confusion. Teamwork will be frustrating, inefficient and you are less likely to deliver good results. In these situations, the delegation of tasks and other responsibilities can be too important to leave to chance.

Swapnil Gyani is a management consultant based in Mumbai, India. He has an extensive experience in managing Organizational Learning and Development, Project Management and Account Implementation in the IT-Enabled Services industry. He now blogs regularly at Insightlopedia, his professional blog.

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