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PMP® Exam Quality Primer: Quality Concepts – ISO 9000 (#4 in the series PMP® Exam Quality Primer)
By Samuel T. Brown, III, PMP, Global Knowledge Course Director and Instructor

ISO 9000 is an international quality standard for goods and services. ISO stands for the International Organization for Standardization, which is a federation of standards bodies from nations around the world. ISO does not set specifications for quality but rather it sets broad requirements for the assurance of quality and for the involvement of management. As ISO has evolved over the years, it has become more closely aligned with the TQM (Total Quality Management) philosophy; however, it is not all encompassing. ISO is composed of three standards:

  1. ISO 9000: 2000 Quality management systems – Fundamentals and vocabulary
  2. ISO 9001: 2000 Quality management systems – Requirements
  3. ISO 9004: 2000 Quality management systems – Guidelines for performance improvements

About the Author

Samuel Brown, PMP, is a course developer and instructor for Global Knowledge with 25 years experience teaching. In addition, he has provided project management consulting services for a variety of clients including GE, Glaxo Smith-Klein, Bristol-Myers Squibb, Michelin Tire, and IBM.

This article was originally published in Global Knowledge’s Business Brief e-newsletter. Global Knowledge delivers comprehensive hands-on project management, business process, and professional skills training. Visit our online Knowledge Center at www.globalknowledge.com/business for free white papers, webinars, and more.

© Copyright 2008, Global Knowledge. All rights reserved.

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